At long last, and by popular demand, the International Service Design Institute has assembled a collection of the most requested Models, Tools and Templates from The Apprentice, The Journeyman, and The Master–the trilogy of knowledge for service designers.
As these are a reference for those who have taken one or all the courses, those who have yet to benefit from that learning will find the textbooks offer background, purpose, explanation and the benefit for the collection.
A comprehensive introduction to designing services…
Does the design support the concept of version control?…
How can you establish a customer-centric culture in an…
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